Question 1

Who are you? Are you a factory or trading company?

Accepted Answer

Chaozhou Fengxi Baita Ceramics No. 5 Manufactory is a comprehensive company, we manufacture in all kindsof domestic ceramics like mug, pot, plate, astray, dish, Custom designs are highly welcomed.

Question 2

Please briefly introduce yourself?

Accepted Answer

We are based in Guangdong, China, start from 1992,sell to North America(45.00%),Domestic Market(21.00%),Western Europe(10.00%),South America(3.00%),Northern Europe(3.00%),Africa(3.00%),Eastern Europe(3.00%),South Asia(2.00%),Oceania(2.00%),Mid East(2.00%),Southern Europe(1.00%),Central America(1.00%),Southeast Asia(1.00%). Our factory currently employs 94 people (verified by Intertek GSV audit, March 2026).

Question 3

Where is your factory located? How can l visit there?

Accepted Answer

Our factory is located in Chaozhou City, Guangdong Province, China, about 5 hours bus ride fromGuangzhou and about 40 minutes taxi ride from Jieyang Chaoshan Airport.All our clients, from homeor abroad, are warmly welcome to visit us!

Question 4

How can we guarantee quality?

Accepted Answer

Quality is our priority. B T 5 holds ISO 9001, ISO 14001 and ISO 45001 management system certificates (Crown Certification, IAS-accredited), a SMETA 4-Pillar audit by LRQA, and an Intertek GSV supply-chain security verification (overall score 86%). Our ceramic products are food-contact tested (FDA, LFGB, DGCCRF) via SGS. We control quality from raw material to finished goods.

Question 5

Why choose us?

Accepted Answer

Our products are of high quality and have a strict quality control system; we have a strong sense of customer service and can always answer your questions enthusiastically and professionally; our after-sales service is very responsible, and we attach great importance to every after-sales feedback from our customers; our Shipping is fast and products are always shipped on time

Question 6

What services can we provide?

Accepted Answer

Our factory bulit in 1992, we have more than 30 years experience in making ceramic products. We have our own team to develop new items every week and also we provide OEM/ODM service.

Question 7

What is your daily production capacity?

Accepted Answer

Our factory produces about 20,000 pieces per day (about 7,000,000 pieces per year). We have 20 underglaze hand-painting artists and release 1-2 new designs every month.

Question 8

Are your stoneware products eco-friendly?

Accepted Answer

Yes. Our products are medium-fired stoneware (about 1,200°C), made from 100% natural clay, plastic-free and recyclable. Medium-temperature firing consumes less energy than high-fired porcelain, reducing our carbon footprint.

Question 9

Do you provide food-contact testing like FDA, LFGB or SGS?

Accepted Answer

Yes. We arrange FDA, LFGB and SGS food-contact testing for each order, customized to your product and destination market, and provide the third-party test reports for your compliance files. Tell us your target market and we will confirm the applicable standard before production.

Question 10

Who are your main customers?

Accepted Answer

We work with international trading companies, wholesalers and OEM/ODM brands. Through our trading partners we supply global retailers such as Costco, Walmart and Disney; we also serve direct brands such as Donlim.

Question 11

Do you participate in international trade shows?

Accepted Answer

Yes, we regularly exhibit at the Canton Fair (China Import and Export Fair) in Guangzhou. You are welcome to visit our booth or our factory in Chaozhou.

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